Thomas Drews

Tam Manager Central Emea @Adobe

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2018 — Present

Tam Manager Central Emea @Adobe

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Munich, DE

EDUCATION

2000 — 2001

EBS Universität für Wirtschaft und Recht

Certificate, Call Center Management

1980 — 1983

Fachhochschule Wiesbaden

Dipl.-Ing., Electronics / Information Systems

SKILLS

Team ManagementCustomer Escalation ManagementSoftware as a Service (Saas)ManagementCultural DiversityBusiness Process ImprovementDisaster RecoveryChannel PartnersOnboardingTechnical SupportEnterprise SoftwareOnshoreLeadershipStaff DevelopmentBusiness ObjectsProblem ManagementBusiness IntelligenceProduct SupportProgram ManagementSoftware Project ManagementSoftware ConsultingHardware SupportChange ManagementMentoringQlikviewSap ImplementationSalesforce.comCross-Functional Team LeadershipDistribution Center OperationsProject ManagementCustomer Lifecycle ManagementBusiness DevelopmentBid ProcessesSoftware Quality AssuranceOffshore Project ManagementSystems AnalysisSoftware Implementation ManagementMicrosoft TechnologiesBuilding RelationshipsSituational Leadership

ABOUT THOMAS DREWS

An experienced global services and support leader demonstrating strong customer focus with emphasis on building solid relationships to drive high customer satisfaction and revenue growth. Excellent project management and organizational skills combined with over thirty years of IT, Telecom, Banking and Logistics industry expertise producing a strong record of success. Highly experienced in leading successful change projects in global organizations. As Business Manager I\'m driving the rhythm of the business - thinking holistically and strategically about key operational rhythms, business processes, procedures and communication with stakeholders. KPIs, reports and data analysis are building the basic for my innovative and strategic decisions.

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Thomas Drews — Tam Manager Central Emea at Adobe in Munich, DE | Unifers