Thomas Moore

About Thomas Moore

FUNCTIONAL SUMMARYA committed and highly resourceful senior customer success professional with comprehensive expertise in strategic planning, process optimization, SaaS integrations, curriculum development, project management, and staff coaching-mentoring. Excels at recognizing, identifying, and developing the skills and talents necessary to accomplish organizational goals and objectives. Provides adaptable leadership to dynamic enterprises, focusing on the technology sector. Works to tailor communication, training, and coaching to a specific audience and communicate in a clear, relevant manner. Influences, leads, directs, and monitors progress to ensure maximum effectiveness in accomplishing essential organizational goals. Metrics and Analytics | Employee Engagement | Leadership DevelopmentOrganizational Design | Process Optimization | SaaS Integrations | Solutions Development | Client Relationship Management Reporting and Documentation | Operations Management

Experience

1. Senior Manager Learning and Development Customer Success

   TransUnion

   Mar 2020 — Present · Chicago, IL, US

   Managed an international team of remote associates whose primary responsibilities were to onboard customers that were contracted to use our Fraud and Identity Management capabilities. The team was responsible for all phases of the integration/implementation lifecycle. This included design and discovery; technical integration support; functional testing; production deployment; post production stabilization and post production support. The team was responsible for onboarding an average of 50 to 60 projects annually. Customer base included all tiers from strategic to general. Market segments included Public Sector, FI, eCommerce, Auto, Insurance, Gaming, FinTech. amongst others Achieved a major reduction in time to revenue for customer onloading. In April of 2018 we averaged 165 days to revenue. By the end of 2020 we reduced that number to 85 days from the start of an onboarding project to the point of revenue generation. Restructured, developed and implemented all of the basic operating procedures for the team and achieved more efficiencies and productivity Improved the morale of the team My passion is in the area of training and people development. I worked specifically with each team member to put career development plans in place to allow them to grow and realize their potential within the company. I am also currently heavily involved in training design and learning strategy for a business unit of approximately 40 associates.

Education

• National Louis University

  BA