Thomas Dicker

About Thomas Dicker

To advance my career in Project Management/Operations Management/Pharmaceutical…

Experience

1. Shift Supervisor

   Cvs Pharmacy

   Jan 2001 — Present · Easton, PA, US

   Performed 12 years as a pharmacy/store shift supervisor responsible for resolution of customer issues, cash management, staffing issues, loss prevention apprehensions/prosecutions, merchandise receiving, pharmacy issues, store restocking and new employee training. Performed multiple loss prevention theft apprehensions and subsequent prosecutions resulting in decreased theft/illegitimate activities on store property. Resolved hundreds of store- and pharmacy-generated customer service issues resulting in increased customer retention, improved customer relations and increased revenues/profit margins. Implemented self-designed end cap and promotional displays resulting in a statistical increase in likewise revenues.

Education

• Northampton Community College

  Associate’s Degree

• East Stroudsburg University of Pennsylvania

  Master’s Degree

• East Stroudsburg University of Pennsylvania

  Bachelor’s Degree

Skills

• Multitasking
• Environmental Microbiology
• Regulatory Compliance
• Management
• Environmental Biotechnology
• Microbiology
• Team Leadership
• Project Management
• Time Management
• Supervisory Skills
• Technical Writing
• Oral Communication
• Environment, Health, and Safety (Ehs)
• Gmp
• Emergency Procedures
• Laboratory Skills
• Good Laboratory Practice (Glp)
• Laboratory Techniques
• Teamwork
• Biotechnology
• Quality, Health, Safety, and Environment (Qhse)
• Laboratory Safety
• High Pressure Situations
• Regulatory Affairs
• Operations Management