Thomas Demitrius

About Thomas Demitrius

As a General Manager at AT & T, I lead and mentor a team of 12 Customer Success Managers across the Central U.S. region, managing relationships with platinum customers in the mid-market business segment, including many Fortune companies. I oversee a combined portfolio of close to $1 billion, focusing on customer retention, reducing churn, and driving long-term customer satisfaction and loyalty. I also recruit, train, and develop top-performing sales professionals, ensuring continuous growth through tailored coaching, performance reviews, and merit-based advancements. I have a certificate in Motorcycle Maintenance and Repair Technology/Technician from Motorcycle Mechanics Institute, which demonstrates my ability to learn new skills and adapt to changing environments. I am passionate about delivering exceptional customer service and driving business growth.

Experience

1. General Manager - Platinum Customer Success

   AT&T

   Apr 2024 — Present · Dallas, TX, US

   Responsibilities • Leadership and Team Management: Lead and mentor a team of 12 Customer Success Managers across the Central U.S. region, responsible for managing relationships with platinum customers in the mid-market business segment, including many Fortune companies. • Strategic Oversight: Oversee a combined portfolio of close to $1 billion, focusing on customer retention, reducing churn, and driving long-term customer satisfaction and loyalty. • Talent Development: Recruit, train, and develop top-performing sales professionals, ensuring continuous growth through tailored coaching, performance reviews, and merit-based advancements. • Operational Excellence: Design and implement data-driven strategies to optimize account performance, enhance client engagement, and align team efforts with AT & T Business objectives. • Regional Collaboration: Represent the Central U.S. region within a national framework, collaborating with peers in the Western, Northeastern, and Southeastern regions to share best practices and drive consistency across markets.Key Accomplishments • Record-Breaking Performance: Achieved and sustained the #1 team ranking among peers nationwide for Q2 and Q3 of 2024, with the Central U.S. team on track to retain this top position in Q4. • Revenue Growth and Retention: Strengthened customer retention and minimized churn across a high-value portfolio by building and maintaining strong client relationships. • Recognized Leadership: Positioned the Central U.S. region as a leader in customer success and operational efficiency within AT & T Business, contributing to organizational goals and exceeding performance benchmarks.

Education

• Motorcyle Mechanics Institute

  Certificate, Motorcycle Maintenance and Repair Technology/Technician

  2010 — 2011