Thomas D. Brown

About Thomas D. Brown

Hey, I’m Tom. I’ve spent the last decade leading strategic partnerships, mentoring…

Experience

1. Senior Customer Success Manager

   Wiley

   Jun 2020 — Present

   Building relationships at multiple touch-points within accounts.\\\\n• Expanded product/service offering within existing adoptions.\\\\n• Routinely demonstrated financial literacy/understanding of sales reports.\\\\n• Effective up-selling by nurturing my long-term relationships.\\\\n• Lead generation and conversion by Zoom/Teams calls and email.\\\\n• Field-based experience – Cold calling and large group trainings.\\\\n• Named “Rookie of the Year” in 2019.\\\\n• Successfully managed and grew relationships with several key clients, resulting in numerous spot bonuses, and recognition as a Courageous Teammate and Needle Mover who consistently exceeded targets and demonstrated a strong ability to navigate complex organizational structures and deliver exceptional customer experiences.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Brooks Institute

  Bachelor of Arts (BA), Film and Video Production -- Feature Film

  2005 — 2008

• Ichabod Crane Central School

  High School, Honors/Regents High School/Secondary Diploma Program

  1994 — 1998

Skills

• Screenwriting
• Video Editing
• Microsoft Excel
• Social Media Marketing
• Creative Writing
• Adobe Creative Suite
• Non-Profit Leadership
• Advertising
• Film Production
• Post Production
• Editing
• Illustrator
• Marketing
• Training
• Html
• Social Networking
• Video Production
• Photoshop
• Digital Photography
• Team Leadership
• Lightsaber Choreography
• Css
• Customer Service
• Film Direction
• Acting
• Wordpress
• Microsoft Office
• Social Media
• Photography
• Visual Communication
• Web Design
• Script Coverage
• Graphic Design
• Dreamweaver
• Videography
• Celtx
• Writing
• Filemaker Pro
• Television
• Final Draft