Thomas C Nicholson
2nd Line Team Lead @Pangea Connecting Everything
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WORK HISTORY
2nd Line Team Lead @Pangea Connecting Everything
Glasgow, GB
General Tasks - Troubleshooting escalated 2nd Line Tickets - Partner communication (CEO\'s to first line)- Escalations to MNO/Suppliers - General router configuration, Port Forwards - Variety of device experience (Teltonika, Draytek, TP-Link, LR77 etc)- RMS Administration and troubleshooting - OpenVPN - Multiple MNO/Partner portal experience - General tasks that do not fall under BAU banner to help the company - KB add and ongoing revisionManager Tasks - On call (part of the rota and organization of rota)- Daily Team Calls - Weekly Team Call - RCA - Maintenance (NOC) Notifications - Colleague guidance/training - Onboarding & Offboarding - staff and partners - Process implementation - Regular supplier/MNO reviews - Testing (new devices, new implementations, variations of existing business implementations) Projects - 8x8 Telephone System Installation - RMS Licence renewal - Supplier Matrix Creation and ongoing management - SPRINT project team - Onboarding of partnersThis is by no means an exhaustive list but will provide an overview of responsibilities and tasks in role.
EDUCATION
University of the West of Scotland
Bachelor of Science (BSc) Hons, Information Technology
SKILLS
ABOUT THOMAS C NICHOLSON
The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.\"– Steve JobsFather.IT, IoT, and Telecoms Engineer.Graduate - B.Sc (Hons) in Information Technology (1st Class).Fitness Enthusiast - Gym, Running, and Ice Skating (yes, you read that correctly).Continuous Learner - Currently focusing on Guitar, Italian, and Networking.
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