Tom Charland
Senior Technical Account Manager - Enterprise at Pendo.io
- Role
- Senior Technical Account Manager at Pendo.io
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About Tom Charland
Technical Solutions Expert with over a decade of experience driving customer success and solution delivery in the SaaS space. Known for translating business problems into scalable systems, accelerating onboarding processes, and delivering high-impact technical guidance to both internal teams and enterprise clients. Combines deep product knowledge, cross-functional leadership, and a customer-first mindset to create tangible results. Skilled in CRM architecture, automation, API integrations, and client lifecycle optimization.
Experience
Senior Technical Account Manager
Jan 2026 — Present · Eugene, OR, US
Manage a portfolio of Enterprise US-based customers, ensuring they receive exceptional value from Pendo’s solutions.Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.Establish strong, influential relationships with senior customer stakeholders and internal teams.Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.Provide mentorship and leadership within the TAM team, sharing knowledge and best practices to elevate overall team performance.Help craft solutions with hands-on proof-of-concepts to showcase what’s possible with the Pendo platform and drive adoption.Travel occasionally to visit customers on-site.
Education
Platt College-San Diego
Associate of Applied Science (A.A.S.), Graphic Design
Platt College-San Diego
Bachelor of Applied Science (B.A.S.), Media Arts (Web Design & Development)
Skills
- Wordpress
- Graphic Design
- Account Management
- User Experience
- Google Analytics
- Photoshop
- Web Analytics
- Content Management Systems (Cms)
- Web Design
- Integration
- Onboarding
- Multimedia
- Strategic Partnerships
- Team Building
- Sales
- Email Marketing
- Leadership
- Project Management
- Drupal
- User Interface Design
- Layout
- Adobe Photoshop
- Html5
- Html
- Adobe Illustrator
- Salesforce
- Html 5
- Video Editing
- Customer Relationship Management (Crm)
- Software as a Service (Saas)
- Customer Success
- Front-End
- Cms
- Thought Leadership
- Actionscript
- Indesign
- Cascading Style Sheets (Css)
- Search Engine Optimization (SEO)
- Support Management
- Enterprise Account Management
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