Thomas A. Schaefer
Product Lead @Guidepoint
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WORK HISTORY
Product Lead @Guidepoint
Toronto, ON, CA
Leading the strategy, design, and roadmap for a B2B digital platform serving elite globalclients including hedge funds, investment banks, top-tier consulting firms and privateequity• Spearheading the implementation of AI-guided workflows and intelligent automation tostreamline decision-making, surface actionable insights, and enhance user productivityacross client segments• Defining high-touch enterprise user journeys and solution requirements to meet thespeed, customization, and compliance needs of institutional clients• Driving early product discovery and prototyping with target users to validate newsolutions and uncover opportunities for differentiation in a competitive intelligence space
EDUCATION
The University of Western Australia
Bachelor, Economics
UIBS, Barcelona Business School
Master of Business Administration (M.B.A.)
SKILLS
ABOUT THOMAS A. SCHAEFER
I’m a digital product and transformation leader with 15+ years of experience delivering innovative, user-centric platforms that drive measurable growth, loyalty, and efficiency.I’ve launched scalable 0→1 eCommerce ecosystems, reimagined self-serve journeys, and led digital transformations across telecom and technology, managing end-to-end product strategy, UX design, cross-functional execution, and stakeholder alignment. My work has consistently increased conversion (24%), reduced service costs (35%), and driven online channel adoption (from 0% to 23%).I thrive in fast-paced environments where human-centered design, data-driven decision-making, and team empowerment intersect. I’m passionate about bringing clarity to complexity, elevating customer experiences, and aligning digital strategies with real-world impact.
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