Abin Thomas
Director, Customer Support & Delivery | Scaling SaaS & AI Solutions for Global Teams
- Role
- Delivery Director at Activeo
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Abin Thomas
I’m a seasoned Director of Customer Support & Delivery with 10+ years of experience scaling SaaS operations, leading global teams, and driving AI-powered contact center solutions. I thrive at the intersection of technology and leadership by blending technical expertise, client engagement, and operational strategy. The results are improved KPIs, streamlined processes, and a world-class customer experience. Known for spearheading innovative delivery projects, strengthening global support operations, and navigating complex cross-functional environments, I am passionate about leveraging next-generation solutions to transform the customer experience and empower high-performing teams.
Experience
Delivery Director
Jan 2025 — Present
Lead a talented team of cloud engineers delivering complex contact center solutions for airline, healthcare, fintech, and travel clients across North America and internationally.Key Highlights: • Spearheaded Activeo’s first fully integrated AI-powered voice and chat experience, connecting conversational interfaces with backend systems for real-time authentication, profile updates, and refill processing • Successfully deliver high-value projects representing $200K–$500K in revenue, ensuring seamless execution from kickoff to completion • Oversee project planning, presales activities, client engagement, and cross-functional delivery • Leverage expertise in Amazon Connect, Lex, Lambda, Bedrock, Salesforce, and CRM/ERP integrations to ensure system performance and exceptional client outcomes
Education
DeVry University-Texas
Bachelor's degree
2011 — 2013
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