Abhilash Thomas

WORK HISTORY

EDUCATION

SKILLS

ABOUT ABHILASH THOMAS

As a Google Certified Cloud Digital Leader, Certified Python Programmer, Microsoft Azure Certified, Certified Scrum Master, and accomplished Site Reliability Engineer with diverse industry experience, I bring a wealth of infra expertise, project management acumen, and an unwavering commitment to excellence. Throughout my career, I have excelled in a customer-obsessed environment, effectively managing both private and public Cloud infrastructure for Service Providers.My journey in various roles, including Site Reliability Operations Engineer, Customer Reliability Engineer, Cloud Operations Engineer, Escalation Engineer, Incident Manager, Technical Support Engineer, Network Engineer, Telecom Provisioner, VOIP Engineer, and Deployment Engineer, has equipped me with a broad range of skills and a deep understanding of the industry’s complexities.Passionate business leader with a problem-solving mindset, managed customer escalations and communications effectively both internally and externally with customers to meet industry-standard 99.99 SLA expectations across a variety of applications in an Agile work environment while providing production support of customer-facing applications, and infrastructure by monitoring, troubleshooting, mitigating and resolving issues. Experienced working in ITIL environment, incident management, change management, access management, problem management, and release management.As the primary technical escalation point in the organization, I oversaw the overall health of production sites and played a pivotal role in ensuring the optimal performance of core customer-facing applications. My keen ability to identify and mitigate impediments swiftly, in accordance with ITIL and ITSM best practices, contributed to an outstanding reputation and elevated customer satisfaction.