Thomas Whale
Head of Customer Success @Abstract Leap
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WORK HISTORY
Head of Customer Success @Abstract Leap
Oxford, GB
Responsible for customer success, commuinications and change management for our new Swiftlier product: the all-in-one software platform for efficient, customer-centric education businesses.
EDUCATION
University of Nottingham
BSc, Geography
Squared Online
Digital Marketing
ABOUT THOMAS WHALE
I\'ve spent the majority of my career at the intersection of education and technology. Over the last decade, I’ve seen how the right technology can completely transform the parent, student and partner journeys - from the very first enquiry to graduation to alumni engagement and beyond.At Oxford Royale, I helped scale operations, streamline admissions, and modernise systems to deliver a seamless experience for thousands of students worldwide. That experience showed me how powerful technology can be when it’s truly built around the user - and how frustrating it is when it isn’t.Now, at Abstract Leap, I’m bringing that same mindset to Swiftlier: an all-in-one platform designed to help education businesses work more efficiently, sell more effectively, and deliver better experiences for students and staff alike.I’m about as far from a “traditional sales” person as you can imagine. I believe in listening first, understanding problems deeply and in detail, and helping teams find the solutions that fit them best. Whether it’s saving time, cutting costs, or simplifying complexity, my goal is to make technology feel like an enabler, not a chore.If you’re looking to make tech work harder for your organisation (and your people), I’d love to connect and chat about what’s possible.
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