Thomas Welch
Director @Tjw Management Consulting Ltd
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WORK HISTORY
Director @Tjw Management Consulting Ltd
Manchester, GB
Director at TJW Management Consulting ltd.Providing a range of high quality Change Management and Business Analysis services to financial services and highly governed industries.Key Achievements with Clients:Financial Crime Process Simplification– Defined processes for 220 due diligence policy treatments across business and corporate banking clients, removing subjectivity and simplifying execution.PPI Reconfiguration and Programme Management – Reconfigured the PPI operation and management into a programme, developing the project office; design / policy authority; Risk; Finance; MI and planning function to close out 2 years worth of complaint volumes in 9 months.Litigation - Official Receiver commercial strategy – Led the creation of the commercial strategy for engaging the Official Receiver by gathering and evaluating evidence, law and regulation with financial exposure up to c£0.1-0.3bn to minimize litigation risk of enforcing time limits on aged claims which had not been acted upon.Mortgage Advice Audit - Resolved severe rated audit with additional analysis, evidence and regulation to requirement mapping over 3 weeks, reducing failure rates from 72% to 4%.
EDUCATION
Aquinas College - Grand Rapids
AS/A2, Law, Business Studies, Computing, Decision Mathematics
The University of Salford
Computer Science
SKILLS
ABOUT THOMAS WELCH
A highly motivated and proficient Change Consultant, with proven ability to apply creativity and innovation in challenging and complex deliveries, working either as part of a team or unsupported. Supporting clients working in fast paced and complex environments.Specialties & Services:• Business Change• Business Architecture / Design / Target Operating Model• Project Management• Governance• Risk Reporting• Regulatory Reporting and Engagement• Simplification• Data, MI & Population Control.Clients & delivery partners:• RBS• KPMG• MacFarlanes• Deloitte• Infosys• NatWest• Accenture• NatWest Markets• Grant ThorntonExpertise:• DISP• SYSC• GDPR / DPA• SRA / FCA / UK Finance / stakeholder management• IRHP / IRD• EFG• PPI• Investment Advice• Mortgage Advice• Insolvency / Dissolved businesses / IVA / Bankruptcy• Pragmatic scope and requirement management• Banking Remediation• UK Banking Regulation• Crisis Management and Press / Media Management• Governance and control processes for managing change• Governance and control processes for managing customer communications• Project and resource planning• Sign off, control and governance of banking processes• Impact assessment, planning and definition of business readiness activities• Business case development and management• Benefit realisation• Definition, management and engagement with third parties• Management & Influencing of senior stakeholders (both on and off shore)• Management, Influence and strategic partnership with on and off shore third party suppliers. • Excellent use of business tools. Excel, Word, PowerPoint, Visio, Project, SharePoint, Access, and Creative Suite.• Online / Branch and Telephony Sales Processes• Mobile Banking / eBanking / internet banking• End-user testing activities for internet banking / customer facing interfaces and CRM\'s• Business strategy definition and roadmap delivery.• Quality Assurance• Design and engineering of user-centric internet processes, procedures and interfaces.
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