Thomas Wade

About Thomas Wade

As a Senior System Engineer at i4DM, I design, configure, manage, and monitor diverse…

Experience

1. Senior System Engineer

   i4DM

   May 2022 — Present

   Designing, configure, manage, and monitor diverse technologies tailored to client needs. Design, implement, and monitor virtual environments on VMware, Microsoft Azure, and Amazon Web Services (AWS). Document standard operating procedures and develop network improvements. Design and manage client networks, conduct security assessments, and implement enterprise solutions. Oversee implementation and compliance for CMMC level 2, NIST 800, and ISO 27001 data and process standards. Implementation and oversight of security procedures, strategies, and postures. Managing hardware and virtual components: firewalls, switches, OOBM, SANs, wireless networks, and UPS devices. Daily management of ConnectWise incident and task suites, VPN, DNS protection, and SIEM monitoring. Routine configuration and maintenance work with Microsoft Azure; Azure active directory (including DNS, SSL and SPN), Windows and Linux VMs, resource groups, recovery services vault/Azure site recovery. Administration of Active Directory (AD) and Azure Active Directory; provide Windows Desktop support. Troubleshoot and resolve Tier 2 and 3 Help Desk tickets; document resolutions. Building, managing, and maintaining servers, software, and systems including domains, controlling servers, print servers, M365 sync, web and database servers, file services, certificates, cloud integrations, backups, and reporting & feature improvements on OSes ranging from Server 2016 to Server 2022. Daily operations oversight for Office 365/Microsoft 365 Services: Exchange, SharePoint, Teams, Teams Calling, MDM, Multifactor security, etc. Schedule and perform on-site client work; provide top-tier consulting services to i4DM customers. Communicate conscientiously and effectively with clients and stakeholders through all available channels: verbal, written, and video. Engage in continual professional development through training and certifications, staying updated with IT and telecom advancements.

Skills

• San
• Storage
• Application Virtualization
• Video Production
• Disaster Recovery
• Hardware Support
• Computer Hardware
• Network Administration
• Inventory Management
• Vmware Infrastructure
• Active Directory
• Process Improvement
• Networking
• Storage Area Networks
• Ticketing
• Solution Architecture
• Data Center
• Virtualization
• Troubleshooting
• Vmware View
• Vmware Server
• Vmware Esx
• Cloud Computing
• Pc Building
• Scripting
• Powershell
• Servers
• Vcloud
• Presentations
• Hardware Installation
• Vmware
• Hardware Diagnostics
• Technical Support
• Management
• Enterprise Software
• Technical Writing
• Vdi
• Oral & Written Communication Skills