Thomas Tyler

Senior Client Service Manager @FIS

Nottingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Senior Client Service Manager @FIS

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As Senior Client Service Manager I have worked closely with several tier one Debit & Prepaid clients and a strategic German client. I quickly learnt the applications and services utilised by the clients across the two lines of business to ensure I could accurately and effectively communicate with the clients. Currently focussing on the integration of an internal business unit into the wider standardised FIS processes. Also part of the escalation matrix for a new global client.

EDUCATION

2005 — 2008

Birmingham City University

2:1, BA (Hons) Criminal Justice and Policing

SKILLS

Help Desk SupportCustomer RetentionCustomer ServiceItilCustomer ExperienceRelationship ManagementGlobal Service ManagementProblem ManagementLeadershipIncident ManagementColleague DevelopmentCall CentersBusiness Process ImprovementService ManagementClient FocusService DeskTechnical SupportMentoringCall CenterCoachingProcess ImprovementCustomer SatisfactionGlobal Client ManagementSlaService-Level Agreements (Sla)Project ManagementIT Service ManagementInformation ManagementCustomer SupportTeam LeadershipVendor Management

ABOUT THOMAS TYLER

An experienced IT Service Manager with the ability to build strong relationships with clients, colleagues and suppliers at varying levels of seniority. Skilled in IT Service Management and Supplier Management. A passion for delivering world class service, identifying and delivering service improvements and designing service to optimise the end customer experience

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Thomas Tyler — Senior Client Service Manager at FIS in Nottingham, GB | Unifers