Thomas Tyler
Senior Client Service Manager @FIS
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WORK HISTORY
Senior Client Service Manager @FIS
As Senior Client Service Manager I have worked closely with several tier one Debit & Prepaid clients and a strategic German client. I quickly learnt the applications and services utilised by the clients across the two lines of business to ensure I could accurately and effectively communicate with the clients. Currently focussing on the integration of an internal business unit into the wider standardised FIS processes. Also part of the escalation matrix for a new global client.
EDUCATION
Birmingham City University
2:1, BA (Hons) Criminal Justice and Policing
SKILLS
ABOUT THOMAS TYLER
An experienced IT Service Manager with the ability to build strong relationships with clients, colleagues and suppliers at varying levels of seniority. Skilled in IT Service Management and Supplier Management. A passion for delivering world class service, identifying and delivering service improvements and designing service to optimise the end customer experience
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