Thomas Townsend
Strategic Account Manager at BigPanda | Helping Enterprises Drive Resilience with AIOps, Observability & Automation
- Role
- Strategic Account Manager at BigPanda
- Location
- Woodstock, GA, US
- LinkedIn followers
- 500 followers
About Thomas Townsend
Strategic sales leader with 20+ years of experience helping enterprise customers adopt innovative technologies to drive efficiency, resilience, and growth.As a Strategic Account Manager at BigPanda, I partner with large enterprise organizations to drive transformation through AIOps, observability, and automation. My background spans DevOps, DevSecOps, endpoint management, and infrastructure modernization, with a proven track record of managing complex sales cycles, leading teams, and building trusted relationships with executive stakeholders. I thrive in consultative, value-driven selling and am passionate about delivering results through strategic alignment, collaboration, and long-term customer success.
Experience
Strategic Account Manager
Jun 2025 — Present · Atlanta, GA, US
I partner with Fortune 500 and Global enterprises to modernize IT operations through AI-powered automation. My focus is driving growth and long-term value within strategic accounts by aligning with executive stakeholders, solving operational challenges, and supporting the adoption of BigPanda’s AIOps platform — enabling faster incident response, improved reliability, and measurable cost savings.
Education
Gardner-Webb University
Bachelor of Science (B.S.), Business Administration and Management, General
1998 — 2002
Skills
- Banking
- Cold Calling
- Sales Management
- Bank Management
- Retail Sales
- Sales Operations
- Customer Service
- Sales
- Training
- Sales Effectiveness
- Account Management
- Coaching
- Public Speaking
- Team Building
- Leadership
- Retail Banking
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