Thomas Tonapi

Senior Designer @MVP Health Care

Schenectady, NY, US

MVP Healthcare is a regional health insurance provider, offering coverage to employers, Medicare and Medicaid members and other groups throughout NY, VT, etc. As a senior designer, I worked on both member facing products and internal tools, collaborating with various disciplines to launch new initiatives and improve delivery of care.• Spearheaded research on the provider-payer experience, interviewed providers and SME, identified key opportunities and presented insights to leadership. Recommendations impacted provider service call volume, website and portal experience and larger communication strategy• Collaborated with clinicians in designing new services and offerings for various population segments, including women\'s health, diabetics, pregnancy and more to reduce healthcare costs and improving member experiences. • Collaborated on building an agentic AI prototype for the explanation of coverage and formulary information, allowing members to find information faster

Politecnico di Milano

Master's degree

Virginia Commonwealth University

Bachelor of Arts (B.A.)

George Mason University

Undeclared