Thomas Tompkin

Head of Service Operations @TRL

London, GB

Establish and execute strategic operational plans to drive organisational objectives, ensuring alignment across all operational activities within an £8 million portfolio focused on highways and infrastructure.• Lead a diverse team of approximately 50 professionals across field services operations, testing and data services, and forensic investigations, ensuring multi-faceted service delivery and strict adherence to service level agreements (SLAs).• Oversee comprehensive operational functions including resource allocation, end-to-end P&L management, and budget control, optimising for service efficiency and performance.• Develop and monitor performance metrics and reporting processes to track key performance indicators (KPIs), facilitating data-driven decision-making and continuous process improvement.• Implement targeted initiatives to streamline processes, enhance productivity, and support business growth, contributing directly to operational efficiency.• Lead risk assessment and compliance efforts across all operational elements, ensuring adherence to regulatory standards and fostering high levels of client satisfaction.

University of Nottingham

Bachelor of Engineering - BE