Thomas Tieben
Non Technical Technical Trainer @JLR
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WORK HISTORY
Non Technical Technical Trainer @JLR
Neuss, DE
I Develop all Kinds of Training tech or non tech. Technical Trainings: Engine Management, Chassis, HV Trainings, Communication Basics for Techs, Digital Diagnosis, Electric Diagnostic, Infotainment Systems etc.Non Tech: Product Launches Sales and After Sales, IT Systems in Parts, Administration, Customer Loyalty, Internal IT. Service Advisor Programm (GASB) Service Assistant, Workshop Manager, Service Manager and Sales Adivisor Programm (GAV).Develop and Delivery of Digital Purchase Experience, New Ways of Learning.Class Based or Virtual Based Trainings are also my dayly Business.
EDUCATION
Berufsbildende Schulen Wechloy der Stadt Oldenburg
Handels Assistent , Wirtschaft
Fachhochschule Oldenburg/Ostfriesland/Wilhelmshaven
Betriebswirtschaft , Betriebsmanagement und -verwaltung
Neuhäuser und Ortmann
KFZ Elektriker, Kraftfahrzeugelektrik
Telkamp BMW Group
Automobilkaufmann / Handelsassistent, Automobilkaufmann
SKILLS
ABOUT THOMAS TIEBEN
Expert in AutomotiveFor 20 years I have been offering technical and non-technical training courses, especially on the IACS study, in order to use it for retail solutions to increase customer loyalty and salesMy core responsibilities by PSA Peugeot and Citroen Germany comprised first of all communication skills, after sales management education and assessment centre, as well as consulting for dealerships, warranty and IT systems.At present I am working in Germany, exclusive for Jaguar and Land Rover Germany. The training skills are the same as for PSA. Additionally I travel to Great Britain for technical and after sales trainings. Product launches are also an integral part of my international activities. My training experience at Jaguar Land Rover covers following areas:Technical: BEV, PHEV, IT, Diagnostic Tools, Diesel Engine Management, Petrol Management, General Electric and Model Launch TrainingsAfter Sales: BEV, PHEV, IT Systems in After Sales, Service Advisor Programm, Service Manager, Communication for Technicians, Customer Loyalty Programm, General Automotive Technic and Parts Management Sales: Product Trainings, EV Specialist, Digital Purchase Experience, Customer Loyalty Program and Hybrid Trainings also international product launchesI also Developing Trainings for internal Departments and Deliver them Classroom based or Virtual Classrooms I reached the Adobe Connect Gold accreditation and deliver Contend in professional way and technology
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