Thomas Spence
Director of Operations @Propel Holdings
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WORK HISTORY
Director of Operations @Propel Holdings
Nottingham, GB
Lead all day-to-day operations, financial oversight, and strategic initiatives across a multi-million-pound consumer lending business in a highly regulated sector.Achieved over 40% CAGR revenue growth across the last five years through strategic process optimisation, pricing refinement, and improved underwriting performance.Manage cross-functional teams across underwriting, customer operations, collections, and finance - overseeing 50+ staff and multiple third-party providers.Directed the full operational and financial due diligence process for the acquisition of QuidMarket by Propel Holdings (2024), managing cross-functional collaboration, legal and regulatory disclosures, and in-depth reporting.
ABOUT THOMAS SPENCE
Operations leader with 15+ years of experience in the high-cost short-term (HCST) lending industry, currently serving as Operations Director at QuidMarket Loans. I’ve led the company’s evolution from a small lender to a scalable, data-driven operation in one of the UK’s most tightly regulated financial sectors.With a strong track record in financial strategy, underwriting, collections, and risk management, I’ve built and optimised frameworks that support sustainable growth, regulatory compliance, and operational excellence.Driven by data and results, I’m passionate about process improvement, scalable systems, and delivering clarity in complex, fast-moving business contexts.Key Contribution: Acquisition of QuidMarket by Propel Holdings Inc.($71M, 2024)Played a lead role in the $71 million acquisition of QuidMarket by Toronto-based Propel Holdings Inc, a publicly traded fintech company.Directed all operational and financial due diligence, including regulatory compliance, loan book analysis, risk exposure, and internal controls.Acted as the principal liaison between internal departments, external advisors, and Propel’s acquisition team.Post-transaction, leading the operational integration, aligning QuidMarket with Propel’s governance, reporting standards, and strategic KPIs.
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