Thomas Shields

About Thomas Shields

Thomas Shields is an experienced professional with a strong foundation in, Health and Safety, Client Experience Management, Strategic Engagement, and Public Outreach across the healthcare, construction, and public service sectors. Skilled in fostering meaningful relationships and enhancing service delivery, Thomas has a track record of connecting clients with vital resources and support. He often advocates for innovative solutions outside the box, which he has garnered from his diverse background. From firefighter to EMS Chief, independent consultant, and multiple leadership roles at Team Rubicon and AppliedVR, Thomas has driven high client satisfaction through hard work and empathy. Data-driven insights, CRM development, and customer success programs have also been small but not irrelevant contributing factors to success. His experience spans international healthcare consulting, emergency response, and medical device sales, all anchored by his commitment to delivering exceptional client experiences and building impactful partnerships.His commitment to learning and trying new things is an ethos he holds dear to any professional endeavor he pursues.

Experience

1. Quality Control Manager

   ECC

   Feb 2025 — Present · Los Angeles, CA, US

   2025–Present | Federally funded wildfire disaster recovery ef ort led by the U.S. Army Corps of Engineers (Los Angeles County) • Contract Value:$1.5B Lead the Quality Control program for a high-visibility, heavily regulated wildfire recovery mission, ensuring deliveryagainst federal contract requirements and safety/environmental standards. Direct QC operations across the cleanup of 10,250+ residential properties, driving consistency in inspections,documentation, and acceptance criteria across dispersed field teams. Provide oversight supporting a combined workforce of employees and subcontractors, enabling 3.7M+man-hours completed without major quality violations. Contributed to the fastest major disaster cleanup in U.S. history, with the Los Angeles County wildfire recovery programcompleting months ahead of schedule. Onboarded and trained QC staff in a high-paced emergency environment, building operational capacity to meetaggressive federal timelines. Delivered daily briefings to USACE leadership, ECC executives, and subcontractor teams on QC activities,non-conformances, and lessons learned to drive continuous improvement. Design and implement QC protocols, inspection procedures, and reporting systems to strengthen governance, reducerework risk, and improve operational control. Partner daily with safety leadership to execute corrective action plans, resolve non-conformances, and maintain EM385-1-1 compliance in dynamic field conditions. Serve as primary liaison across project leadership, regulatory agencies, and field personnel to surface risks early andmaintain compliance.

Education

• American Public University System

  Bachelor's degree Business Administration, Business Administration, Management and Operations

  2011 — 2014

Skills

• Public Speaking
• Powerpoint
• Start-Up Consulting
• Customer Service
• Hospitals
• Strategic Planning
• Healthcare Consulting
• B2b Marketing Strategy
• Healthcare Management
• International Business
• Healthcare
• Leadership
• Concierge Medicine
• Team Building
• Patient Safety