Thomas Rushton
Head of Client Service Team @Nexus Point
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WORK HISTORY
Head of Client Service Team @Nexus Point
Manchester, GB
Head of Nexus Point’s Client Service Team, providing service desk support from a team of developers to SaaS clients.Leading a high-performing team of developers in the tech sector. Providing client consultation, SaaS client success and product management. Quality-focused and driven to provide value to clients through clear communication and effective decision-making.
EDUCATION
The University of Manchester
Master's degree, English Literature
Lancaster University
Bachelors, English Literature (British and Commonwealth)
ABOUT THOMAS RUSHTON
An accomplished people manager and strong leader with wide-ranging experience in multiple markets. Currently working in the Tech sector, managing and developing a high performing team consisting of full stack, front end and back end developers for an international software house. With a persuasive yet genial management style, engendering loyalty and performance from teams whilst maintaining a hands-on, example-led approach. Commercially aware and financially astute, has the ability to manage teams to deliver service and strategies that have a real impact on bottom line revenues.Key Skills- Personnel Management, Engagement and motivation- Recruitment- Training and development- Appraisals- Grievances and Disciplinaries- Data Analysis- Project delivery and strategy development- Communication and presentation- Highly organised and methodical- Relationship building- Working effectively under pressure- Detailed knowledge of FSCS, Ofcom and FCA regulations- IT literate- Service Desk Management- CRM Management- Software procurement- Client Success Management - Client Success Strategy- Portfolio Management- Budgetary strategy and control
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