Thomas Rowe
Client Advocate | MBA | SQL | MS Office | Google Suite
- Role
- Client Advocate at Global Payments Integrated
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Thomas Rowe
I am a seasoned successful leader. Managing and training call center teams that range from 15 to 50 agents at a time. Both onsite and remotely. My skillset portfolio includes leadership in banking, tech support, and customer experience.
Experience
Client Advocate
Apr 2025 — Present
As a Client Advocate at Global Payments Integrated, I serve as a cross-trained, multi-skilled professional dedicated to delivering high-level relationship management support across our general client portfolio. My role centers on proactive client engagement, fostering strong relationships, and driving long-term satisfaction through effective problem-solving and communication.I work closely with clients to understand their unique needs, address complex issues, and ensure a seamless experience. By identifying root causes and collaborating with internal leadership, I contribute to the development and implementation of sustainable, strategic solutions that enhance service delivery and client retention.
Education
Stevens-Henager College-Murray
Associate's degree, Computer Programming
2012 — 2013
Stevens-Henager College
Master of Business Administration (M.B.A.), Business Administration and Management, General
2012 — 2017
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