Thomas Richardson

About Thomas Richardson

As a seasoned aviation professional with deep expertise in technical operations, flight department management, and customer experience, I specialize in delivering high-impact solutions across the aircraft lifecycle. In my role at Embraer Executive Jets and now with Jet Support Services, Inc.(JSSI), I’ve helped maintenance teams, flight departments, and operators optimize performance, reduce downtime, and enhance asset value. My experience also extends to the MRO and aircraft brokerage sectors.My career spans Entry Into Service strategy, product support, aircraft sales support, and CRM collaboration—always with a focus on aligning services to client needs and delivering exceptional customer service. At JSSI, I lead strategic growth initiatives across maintenance programs, parts, leasing, and tracking software platforms, partnering with stakeholders to drive operational efficiency and long-term value.I thrive in cross-functional environments, bridging technical, sales, and support teams to elevate the customer experience and expand market reach. Whether supporting a single aircraft or a global fleet, my goal is to build trusted partnerships and deliver measurable results across business aviation.

Experience

1. Director of Business Development

   Jet Support Services, Inc. (JSSI)

   Oct 2025 — Present · US

   Deliver customized aviation solutions across the aircraft lifecycle, including engine and airframe maintenance programs, parts & leasing, tracking software, and financial services. Partner with aircraft owners, operators, and brokers to enhance operational efficiency, reduce downtime, and maximize asset value. Collaborate with MROs, technical teams, to align services based on the clien\'s needs.

Education

• Atlanta Technical College

  Certification, Aeronautics/Aviation/Aerospace Science and Technology, General

  1982 — 1984