Thomas Pyle

Customer Success Manager @Phoenix Software

York, GB

Led adoption programs for Microsoft 365, Viva, and Copilot across public sector, education, and non-profit organisations — aligning digital transformation strategies with measurable business outcomes.(Skills: Microsoft 365 Adoption, Customer Success Management, Digital Transformation)Designed and delivered 30+ “Art of the Possible” workshops and training sessions, helping leaders identify use cases for Copilot, Viva Connections, and Power Platform, resulting in faster adoption and stronger ROI.(Skills: Workshop Facilitation, Copilot Adoption, Executive Stakeholder Engagement)Built proof-of-concept agents in Copilot Studio (e.g, Subject Access Request demo), showcasing governance, compliance, and automation potential to local councils.(Skills: Copilot Studio, Governance & Compliance, Proof of Concept Delivery)Partnered with C-level stakeholders to create adoption playbooks and employee engagement strategies, boosting collaboration and knowledge-sharing across end users.(Skills: Stakeholder Engagement, Employee Experience, Value Realisation)Developed adoption dashboards in Power BI to track metrics and measure impact, supporting continuous improvement and data-driven decision-making.(Skills: Power BI, ROI Measurement, Data-Driven Decision Making)Provided multilingual support (FR/ES/EN) for international projects, strengthening client relationships and expanding cross-border adoption success.(Skills: Multilingual Communication, Client Partnerships)

The Open University

Bachelor's degree, Language Studies with French and Spanish