Thomas Prinz
Implementation Manager at Fiserv
- Role
- Implementation Manager at Fiserv
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Thomas Prinz
Excellence-driven professional experienced in working with a high-profile client to effectively manage projects under a fast-paced, time-sensitive environment. Through multitasking, great attention to detail and a disciplined approach to execution, excels at driving projects to completion based on milestones and continuous communication.Bachelor of Science in Business Administration focused in Logistics, Materials, and Supply Chain Management and Analytics from University of Nebraska-Lincoln.
Experience
Implementation Manager
Nov 2024 — Present · Omaha, NE, US
Lead and manage a high-performing team of associates to ensure the successful delivery of client implementations for debit banking solutions, consistently meeting or exceeding service-level agreements (SLAs)- Advise clients on Fiserv’s standard outsourcing procedures, ensuring clear alignment with industry best practices and client expectations for seamless integration of debit banking solutions- Drive client communication by providing weekly project updates, managing timelines, and ensuring any risks or roadblocks are proactively addressed- Develop and maintain monthly revenue forecasts, tracking actuals against targets, identifying variances, and implementing corrective actions to meet or exceed financial goals- Collaborate with multiple product lines and cross-functional teams across Fiserv to ensure project milestones and deadlines are met, aligning resources to client requirements- Oversee resource allocation and manage team workload, assigning projects based on individual capacity and skill sets to optimize team performance and client satisfaction- Partner with senior management and leadership to provide continuous support to clients, ensuring a smooth implementation process and timely resolution of issues- Set team objectives and conduct annual performance and merit reviews, providing constructive feedback and identifying professional development opportunities for team members- Monitor and report on key project performance metrics (KPIs) and financial measures, ensuring that all projects are tracked effectively, and corrective actions are implemented when necessary.
Education
University of Nebraska-Lincoln
Bachelor of Science in Business Administration, Logistics, Materials, and Supply Chain Management and Analytics
2013 — 2017
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