Thomas Podgorny
- Role
- Call Center Manager at Fieldwork
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Thomas Podgorny
As Call Center Director at Fieldwork - National Recruiting Center (NRC), I lead a…
Experience
Call Center Manager
Jan 2021 — Present
Directly involved in development, production, promotion, and all call center change. Monitor project and employee growth and development. Evaluates employee performance. Establishes operating policies consistent with the President of Fieldwork Chicago - NRC & Schaumburg\'s operating guide and objectives to ensure their execution. Implements policies and procedures that help us meet our client deadlines and streamline processes for our call center employees. Creates the structure, procedures, and processes necessary to successfully manage the organization\'s current projects while sustaining call center growth. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. Ensures that the call center operations along with President are carried out in compliance with local, state, and federal regulations and laws governing business operations.
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