Thomas Pitts

Product Manager (Strategic Lead, Ai & Apps) @Booking.com

Manchester, GB

Brought in on a 12-month FTC to lead AI product strategy and checkout modernization during a critical growth phase.• AI Product Strategy: Led the \"AI Rental Helper\" from initial beta to full-scale iteration. Collaborated with ML engineers on prompt engineering and model tuning to directly reduce Cost-to-Serve while boosting user confidence.• Strategic Mission Leadership: selected as Track Lead for critical company-wide initiatives, driving the \"Embed AI\" and \"Connected Trip\" missions across multiple verticals. Currently serving as a strategic advisor for the \"Accelerate AI\" and \"Improve Day of Travel\" tracks, influencing the broader product roadmap beyond my immediate squads.• Strategic Modernization: Owned the \"Checkout & Post-book\" vertical roadmap, balancing technical debt reduction with high-velocity experimentation to modernize the booking engine.• Cross-Functional Orchestration: Managed delivery across a complex matrix of Engineering, Design, Data Science, and Legal to ship high-risk features on iOS and Android.• Outcome accountability: Defined success metrics and investment thresholds for AI features, directly influencing continuation, iteration, or rollback decisions.