Thomas Perrin
Operations Manager @E.ON Next
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WORK HISTORY
Operations Manager @E.ON Next
Led a team of 75+ in a fast paced collections environment-Implemented new outbound contact strategy that increased collections 40%+-Improved WoW within the operation-Helped shape, develop and implement a brand new debt management system
EDUCATION
Sheffield Hallam University
Digital Communication and Media/Multimedia
ABOUT THOMAS PERRIN
Experienced in debt management, debt process and organisational change. Strong record of people management and people performance, within the energy industry. Worked in the development of customer debt journeys including: design, testing and implementation. Currently working to design and improve current customer debt journeys looking at analytics to make improvements. Experience in analysing debt books and deploying strategies to maximise collections.
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