Thomas Parker
Independent Contractor
- Role
- Deputy Manager at Wipro
- Location
- Michigan City, IN, US
- LinkedIn followers
- 500 followers
About Thomas Parker
Self motivated confident, innovative, energetic and logical person with broad outlook in life. Excellent relation with people I worked with. I believe in continuous improvement and augmentation of my skills and knowledge.Strong organizer, motivator, team player, an out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet deadlines & work under pressure.Applying leadership skills, coordinating and result orientation, possess good interpersonal, communication with demonstrated abilities in team management and processes operations knowledge in a career span of 18+ years. Experienced in Telecom and Banking sphere. Well versed with outbound and inbound Call Center operational models. Professional Experience-18+ yearsActing Operation Manager /Deputy Manager-Operations Leading a span of 150 associates and 8 team Leaders –. Provide functional, collaborative and directional leadership to a team working in Customer Operations and Escalation handling. A role coordinating and working together with HR & Recruitment, Training, Quality, WFM and Client to ensure Key Performance Delivery Goals of the process. Currently managing the Premium queue - JIO.Managed Axis Cross Sales Process- ROC.Managed Welcome and Lakshya calling system (LCS) calling processManaged Axis Retention (Backend +out calling).As a joint approach, worked with bank in delivering business requirement and share timely analysis to deliver business objectives Involved in strategic planning. Communicating with Clients /Process for the process requirements and Clarifications. Ability to proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework /process in terms for Standardization of process.Educational CredentialsB.E.M.S 1997,D.M.L.T,B.SC.HSC,SSC.Planning to complete the MBALanguages known: English, Hindi, Punjabi & Marathi
Experience
Deputy Manager
Oct 2016 — Present · IN
Working as an Dy.manager inWipro for JIO account.rest all mentuoned in CV
Education
Mumbai University Mumbai
BSc - Bachelor of Science, Biology/Biological Sciences, General
The International University College of Turin
Bachelor's degree, Engineering
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