Tom Pappalardo

About Tom Pappalardo

Experienced technology professional with a long history of problem solving, continuous improvement, creativity, and leadership. Skilled in enterprise content management, process improvement and reengineering, with a strong professional services focus, I have worked with clients across government, health care, finance, banking, industrial, insurance, and commercial segments. I am passionate about delivering value and top-flight service to customers.

Experience

1. Strategic Advisor

   Hyland

   Feb 2016 — Present

   Collaborate with major clients to develop tailored strategies for maximizing ROI on enterprise solutions. • Conduct comprehensive business process analyses and created future state diagrams to guide implementation. • Deliver technical demonstrations and value assessments, enhancing customer understanding and engagement. • Foster cross-departmental collaboration with Sales, Services, and Customer Success to ensure seamless project execution.• Develop project estimates, budgets, monitor run rates to completion, and other financial reports.

Education

• John Carroll University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  1990 — 1994

• Cleveland State University

  BA, Communications

  1986 — 1989

• Lakeland Community College

  Associate of Arts - AA, Photography, Graphic Design, Video Production