Thomas Normandeau

Senior Director Pre-suit Operations @Morgan & Morgan, P.A.

Jacksonville, FL, US

Strategic Planning & Execution: Developed and executed strategic plans to lead large-scale operations, aligning activities with company goals and KPIs. Spearheaded the transformation of pre-suit operations, implementing efficient processes that increased case handler capacity and exceeded targets in key metrics within the first full quarter.Team Leadership & Development: Managed a team of 600+ legal professionals, including 55 attorneys and eight direct reports. Designed and delivered comprehensive training programs for case managers and attorneys, fostering a high-performance culture and ensuring superior client service on catastrophic injury cases.Performance Monitoring & Improvement: Created key performance indicators (KPIs) and developed performance incentive programs. Conducted efficiency audits of pre-suit operations in expansion markets, identifying production blockers and reporting findings to internal stakeholders.Innovation & Collaboration: Collaborated with external technology partners to plan and design a novel carrier demand platform. Developed and implemented a Capped Value Litigation Department in response to the 2023 Florida Tort Reform Bill.