Thomas Nieuwhof
Sr Director of IT Support Operations @Buchanan Technologies
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WORK HISTORY
Sr Director of IT Support Operations @Buchanan Technologies
Wichita, KS, US
EDUCATION
University of Oklahoma
Experiential Learning for Trainers
SKILLS
ABOUT THOMAS NIEUWHOF
Passionate Leader, builder of performance-based organizations, focused on People Process & Technology and Fanatical About Customer Service & Delivery! Senior Director of Global Operations with experience in Service Desk leadership, customer experience strategy, and operational excellence. I specialize in building scalable, omnichannel support organizations through automation, AI-driven service models, and continuous improvement programs. Under my leadership, we\'ve achieved industry-leading performance metrics including First Level Resolution rates above 85%, and average CSAT scores of 98%+.I also oversee global functions including Training & Development, Quality Assurance, and Talent Acquisition, ensuring a highly skilled and engaged workforce. I’m passionate about transforming service operations through innovation and empowering teams to exceed customer expectations.
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