Thomas Nelson
Product Owner - Customer Experience @Royal London
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WORK HISTORY
Product Owner - Customer Experience @Royal London
Edinburgh, GB
EDUCATION
University of Dundee
MA(hons), History and Politics
SKILLS
ABOUT THOMAS NELSON
I am a committed customer experience enthusiast! I have a wealth of experience in gathering intelligence related to the wants and needs of current and targeted customers; helping to design and integrate systems and processes to support that objective.Through all my roles I have supported and counseled business functions who are incorporating customer experience strategies into business processes.I have a passion for educating internal staff on customer experience concepts, value proposition, and processes; helping staff understand how they contribute to wider business strategies and increasing overall engagement. I serve as customer advocate with senior management; ensuring that the voice of the customer is understood, tracked and acted upon.
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