Thomas N.
Digital Learning Partner - Instructional Design, Digital Adoption Specialist, PaaS, SaaS, Information Security, Change Management, Agile Methodology
- Role
- Digital Learning Partner at Rsi
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Thomas N.
I provide senior-level implementation and advisory support on complex IT consulting…
Experience
Digital Learning Partner
Feb 2022 — Present
I provide senior-level implementation support services to state and local governments on IT consulting engagements using AGILE methodologies. Also, provide subject Matter Expert (SME) services to departments to help create engaging training modules/videos for their direct reports. Primary areas of responsibility include: • Lead definition and harvesting sessions.• Develop functional user design documentation on our new cloud-based software systems in PaaS and SaaS.• Created micro-learning videos on our company’s new SaaS products for our employees and clients, both technical and non-technical audiences.• Provided development training plans with SMEs on testing and providing implementation support.• Developing a Digital Awareness Program using WalkMe to create, test, and implement the WalkMe software in our new SaaS products.(Completed WalkMe Bootcamp)• Work with stakeholders to troubleshoot complex technical content design issues and ensure that details were accurate and up to date.• Tested and implemented the transition from Cornerstone to Docebo LMS• Ability to manage multiple projects within tight timeframes.
Education
California State University-Sacramento
Communication, Digital Media
1998 — 2003
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