Thomas Muttwill

About Thomas Muttwill

Goal driven IT professional with vast Enterprise and Client architecture background, exceptional relationship building talents, effective communicator, highly focused on customer satisfaction through delivery (backed up by numerous awards and customer emails), experienced in escalation management, strong analytical and problem solving skills including report building and data analysis, with key understanding of business processes / metrics, proven track record of completing complex projects and assignments on schedule, ability to deal with ambiguity in fast changing environments. Extensive sales experience across various market segments. MCSE W2K, CCNA and ITIL V3 Foundation certified. Bilingual: Fluent English and German (aural, spoken, written)

Experience

1. Senior Technical Account Manager

   Dell Technologies

   Feb 2016 — Present · Round Rock, TX, US

Education

• Webster Vienna Private University

  BA in Management, Marketing emphasis

  2000 — 2002

Skills

• Microsoft Exchange
• IT Service Management
• Process Improvement
• Pmp
• San
• Virtualization
• Microsoft Sql Server
• Dns
• Vmware
• Disaster Recovery
• Storage
• Cloud Computing
• IT Management
• Vendor Management
• Data Center
• Active Directory
• Windows Server
• System Deployment
• Troubleshooting
• Servers
• Itil
• Technical Support