Thomas Münter

Customer Experience-manager @Air Liquide

Düsseldorf, DE

Implement a customer centric attitude through the organization and work with departments in a matrix organizational style, analyse customer satisfaction along the whole customer journey, prepare and conduct relationship and transactional surveys, deploy initiatives with focus on digital transition and measure the impact, analyze KPI\'s and track improvement with departments of the organization. Network with group and country functions and external consultants.