Thomas Moore

About Thomas Moore

Understanding frontline operations and interactions with customers and employees led me…

Experience

1. Operations Manager

   Great Lakes Ace Hardware

   Jan 2006 — Present · St. Clair Shores, MI, US

   Review financial statements, sales and activity reports, and other data to measure goal achievement; determine areas needing improvement.Manage staff, prepare work schedules, and assign specific duties.Determine staffing needs; interview, hire, and train new employees.Used background to experiment with locations in different mall type settingsAdvised company of promotional opportunities and areas of interest to generate increased revenue.Received regional recognition awards for sales increases relating to promotional products.

Education

• Ashford University

  Master of Business Administration (M.B.A.), Business Administration and Human Resources

  2010 — 2011

• Walsh College

  Bachelor of Business Administration (B.B.A.), Business Administration and Management

  1986 — 1989

Skills

• Onboarding
• Employee Training
• Conflict Resolution
• Employee Relations
• New Hire Orientations
• Interviews
• Store Management
• Leadership
• Time Management
• Human Resources
• Retail
• Management
• Customer Satisfaction
• Coaching
• Team Leadership
• Customer Service
• Training
• Sales
• Hiring
• Loss Prevention
• Budgeting
• Merchandising
• Recruiting
• Mentoring
• Team Building
• Inventory Control
• Customer Relations
• Supervisory Skills
• Inventory Management
• Performance Management
• Staff Development
• Problem Solving
• Scheduling
• Payroll
• Budgets