Thomas Monaghan
President @Percepta
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WORK HISTORY
President @Percepta
EDUCATION
University of Ulster
Business Management, HR, Marketing, Economics, IT, etc
Institute University of Ulster
Bachelor's degree, business management; Finance, Accountancy and Management
Institute Grosvenor Grammar
GCSE; s, International Business
SKILLS
ABOUT THOMAS MONAGHAN
Strategic and results-driven Senior Executive with over 15 years of progressive leadership in customer experience, operations, and business transformation for Fortune companies. Proven expertise managing multimillion-dollar, portfolios and leading global teams of employees across EMEA, North America, and APAC. Adept at driving operational excellence, P&L performance, and customer satisfaction through innovation, strategic partnerships, and digital transformation.Thomas has a proven track record of delivering operational excellence, revenue growth, customer retention, and strategic business planning across EMEA, NA, and APAC geographies. He has successfully launched operations into new markets, grown client portfolios by up to 60% year over year, increased client satisfaction by 373%, and implemented digital solutions to reduce customer care costs. He has also overseen workforces with employees distributed in local and global locations, and guided the overall brand strategy for TTEC in Canada and EMEA. Thomas is passionate about empowering his teams, fostering strong client relationships, and driving CX innovation and transformation for TTEC and its customers.
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