Thomas McDonagh

Field Application Engineer @3D Systems Corporation

Hemel Hempstead, GB

Lead customer-facing technical support and application development across a portfolio of industrial AM technologies, including SLA, DLP, powder bed fusion and extrusion systems.• Delivered hands-on technical training and live product demonstrations on our Printer systems (Hardware, materials and software) for global clients and prospects; enabled customer success and contributed to revenue growth.• Designed, printed, and evaluated benchmark parts to showcase performance and versatility of 3D Systems’ printers, especially in demanding industrial contexts.• Contributed to internal R&D feedback loops by reporting customer application insights and driving material/printer/software enhancements.• Author of technical documentation, application notes, and presented at international events and webinars. Key Achievements:o Led EMEA training and beta feedback for new product launch (PSLA270): Delivered in-depth customer training across the EMEA region for 3D Systems’ latest printer, driving iterative improvements in hardware, software, and processes through structured beta testing feedback.o Pioneered pharmaceutical bioprinting applications: Initiated and developed a new business vertical by applying expertise in personalised drug delivery. Created and published validated materials and workflows and presented at international conferences and webinars to showcase applications in pharmaceutical bioprinting.o Enhanced troubleshooting and print quality workflows: Designed and implemented advanced testing tools, including automated log analysis scripts and custom calibration tools, significantly improving root cause analysis, part accuracy, and overall print quality.