Thomas Martucci
P&C Coordinator at Philip Morris International U.S.
- Role
- P & C Coordinator at Philip Morris International U.S.
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Thomas Martucci
Skilled in Sales, Communication, Critical Thinking, Collaboration, etc. Business-oriented professional with a Bachelor of Business Administration - BBA focused in Marketing from James Madison University.
Experience
P & C Coordinator
Philip Morris International U.S.
Nov 2025 — Present · Tampa, FL, US
First point of contact for Employees, Managers and P&C Associates.Process and resolve queries & transactions, both autonomously or in collaboration with other Service Line teams, according to PMI principles & practices and internal timeliness & accuracy SLAs.Assume accountability for regular follow-up and information updates to the customer, as well as guidance during initiation of P&C processes and transactions.Prepare, deliver and archive documents on employee actions and mass changes (e.g. contracts, contract amendment letters, departure documents, employment certificates, reference letters, award letters/diplomas where applicable).Contribute to global processes execution in close collaboration with respective P&C teams (e.g. Merit, IC & Stock) and lead/coordinate preparation & execution of local incentive plan/bonus cycles and mass increases (e.g. CLA collective increases, market inflation increases).Prepare complex and nonstandard reports (market & occasionally global) merging data from different sources through advanced MS Excel tools (e.g. pivot tables, v-look up, advanced formulas, macros).Generate insights based on data and trends to then trigger the feedback inner and outer loops.Lead and execute continuous improvement initiatives as part of the inner feedback loop and engage peers in broader or more complex market focused initiatives.Take part in improvement initiatives or new deployment projects of the outer feedback loop in representation of Employee Care.Ensure consistency of services and knowledge sustainability by maintaining and updating Operations Manuals on regular basis with high quality and in agreement with different P&C parties. Monitor, track, analyze and drive conclusion from Incidents to prevent recurrence and secure proper handling of similar cases in the future.Run root cause analysis for all errors and implement mitigation & preventive actions.
Education
Chaminade High School
High School Diploma
2011 — 2015
James Madison University
Bachelor of Business Administration - BBA, Marketing
2015 — 2019
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