Thomas Langlois
Executive Leader- Operations & Strategy
- Role
- Director of Operations, Hometown (Pacific Northwest) at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Thomas Langlois
Developer of talent, delivering business transformation through coaching. Focused on leading individuals and teams to excellence by defining clear vision with agile strategy. Proponent of leveraging mindset and observability to generate what’s possible aspirations and results.
Experience
Director of Operations, Hometown (Pacific Northwest)
Oct 2024 — Present · Seattle, WA, US
Market LeaderLead store operations in Greater Seattle, Kitsap Peninsula, & NW Inland Empire (Eastern WA, Idaho, Utah), supporting team of district managers in delivering excellence in partner & customer experience while driving business performance- Full P&L responsibility for $500MM business, leading a team of 18 district managers supporting partners (employees) in 200 coffeehouses across the PNW- Retail consultant for organizational strategy influencing testing, product, inventory, reporting, staffing, & more for enterprise- Leads #1 market in Customer Experience metrics across retail North America through talent development, consistency in strategic focus, & presence in coffeehouses- Finished FY25 #1 market in USCO in Food Safety Assessment performance.
Education
Ave Maria University
Philosophy
2004 — 2006
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