Thomas Landry
Guest Service Supervisor | Retired Army Geospatial Engineer | Instructor | Information Systems Management Expert | Youth Sports Coach
- Role
- Customer Service Supervisor at Unifi
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Thomas Landry
Seeking a cleared position in the Intelligence Community supporting Geospatial-Intelligence, Geospatial analyst.Experienced senior with over 8 years in the United States Army. I have served as a senior geospatial analyst, personal security personnel, driver and a platoon sergeant.Over 5 years of developing and training between groups and individuals to complete common task.
Experience
Customer Service Supervisor
Nov 2024 — Present · Norfolk, VA, US
and airline standards. This role requires a motivated individual with excellent communication and leadership skills to supervise, train, and support a dynamic customer service team.Key Responsibilities: • Team Leadership & Supervision: • Manage, coach, and mentor a team of customer service agents to meet performance and service standards. • Schedule and delegate tasks to ensure coverage across operational shifts. • Monitor staff performance, provide feedback, and implement corrective actions when necessary. • Customer Service Excellence: • Resolve passenger inquiries, concerns, or escalations efficiently and professionally. • Ensure the highest levels of customer satisfaction by maintaining Unifi and airline-specific service standards. • Act as the main point of contact between the airline and the customer service team. • Operational Oversight: • Oversee check-in, boarding, baggage handling, and other passenger service functions. • Maintain compliance with all safety, security, and operational policies and procedures. • Collaborate with airport and airline representatives to address operational challenges. • Training & Development: • Conduct onboarding and training sessions for new hires. • Keep the team updated on procedural changes, regulatory requirements, and service improvements. • Reporting & Documentation: • Prepare and submit daily performance reports to management. • Document incidents, passenger feedback, and operational irregularities.
Education
University of Maryland Global Campus
Bachelor of Arts - BA, Management Information Systems, General
University of Maryland
Associate's Degree, General Studies
University of Maryland
Bachelor's Degree, General Studies
University of Maryland Global Campus
Associate's degree, General Studies
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