Thomas Landers
Principal Customer Success Manager | Enterprise & SaaS Solutions | Driving Retention, Growth & Strategic Value
- Role
- Senior Customer Success Manager at Luminance
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Thomas Landers
I’m a Customer Success leader with nearly a decade of experience helping enterprise clients drive adoption, retention, and measurable growth through SaaS solutions. My background spans global account management, strategic planning, and cross-functional execution, with a proven ability to strengthen relationships at the C-suite level and scale programs across regions.My approach blends data-driven insight, consultative engagement, and a focus on business impact. I thrive on helping organizations translate technology investments into real results, guiding customers toward adoption maturity and expansion.Core Strengths & Specialties:• Customer Success Strategy & Operations• Enterprise Account Management• Retention, Renewal & Expansion Growth• Executive Stakeholder Management• SaaS Adoption & Value Realization
Experience
Senior Customer Success Manager
Dec 2025 — Present · NY, US
Education
Marist University
Bachelor of Arts (BA), Communications With a Focus in Business
2009 — 2013
Skills
- Online Advertising
- Social Networking
- Social Media
- Social Media Marketing
- Microsoft Office
- Microsoft Excel
- Public Speaking
- Salesforce.com
- Marketing
- Powerpoint
- Customer Service
- Sales
- Kronos
- Leadership
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