Thomas Kolano
Customer-facing I.T. Expert
- Role
- Program & Project Manager at Mount Insights
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Thomas Kolano
Summary:• Cross-functional veteran of IT professional services• Unique mix of technical and interpersonal skills; relationship builder with high customer empathy• Broad expertise in customer-facing roles: Project Manager (PMP-certified), Customer Success Manager, Senior Business Analyst, Contracts Manager, Sales Support• As a PM, responsible for $1M budgets; as a CSM, owned $5M in annual revenue.Specialties:• Project Management: Agile/Scrum, PMO infrastructure & operations, project controls, budgeting, KPI ownership, team building, mentoring, GenAI• Health care IT: Epic migrations, EHR/behavioral case management systems, medical billing process flows• Customer Success: oversight of cloud hosting & managed app services, led 20 QBRs, negotiated three 2-yr renewals; drove upsells• Contracts: Drafting & negotiating SOWs, CRs, RFPs, Master Agreements• Deep CRM background consulting for customer support and contact centers (KCS certified)• Extensive Tech Writing background; effective translator between technical & non-technical audiences• CMMC Registered Practitioner (cyber certification)• Experienced public speakerTools and Applications:MS Office, MS Project, Power BI, Visio / Lucid, Google Sheets, Jira, ServiceNow, Oracle NetSuitePersonal:• Widely traveled for business and personal (25 countries)• Six-year passionate owner of the Oura Ring• Certified Sleep Science Coach (Spencer Institute)• Lecturer on Sleep Hygiene (most recently Jan. 8 & 10, 2026 at Pine Community Center)Keywords:Fintech, cloud services delivery, account management, contracts management, services sales, SOWs, CRM, CMMC, cybersecurity, Knowledge Management, KCS methodology, implementation services, RFPs, business process analysis; process workflow, SaaS, technical documentation, training, health care IT
Experience
Program & Project Manager
Feb 2026 — Present
Education
Jagiellonian University
Certificate
Carnegie Mellon University
MA
Duquesne University
BS
Skills
- Software Project Management
- Crm
- Sow
- Professional Services
- Business Analysis
- Sales
- Six Sigma Green Belt (in Progress)
- Business Process Improvement
- Requirements Analysis
- Software Documentation
- Account Management
- Change Management
- Healthcare
- Knowledge Management
- Management Consulting
- Strategy
- Training
- Enterprise Software
- Analysis
- Business Process
- Public Speaking
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