Thomas Joseph

Customer Service Team Lead @Startek

Bengaluru, IN

Managing a team of agents doing employment and education background verification checks for Hireright ProcessThe agent conducts the employment and education background verification by reaching out to the source as per the details provided by the clientsThe agent does online research and locates the email id and phone number and shares the details for verification and updates the response when receivedAll the request processed by the agents are audited by end quality team and errors are reworked by the agents - this leads to impact on the quality scoresWIP Request is audited regularly and feedback shared with agents for improving the performance and avoid any escalations from clients

Kongunadu Arts and Science College

BA English literature

University of Madras

MBA HR, HR Management