Thomas Joseph
Team Leader
- Role
- Customer Service Team Lead at Startek
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Thomas Joseph
Experience on sales and customer service process to manage and lead a team in BPO/Call…
Experience
Customer Service Team Lead
Apr 2021 — Present · Bengaluru, IN
Managing a team of agents doing employment and education background verification checks for Hireright ProcessThe agent conducts the employment and education background verification by reaching out to the source as per the details provided by the clientsThe agent does online research and locates the email id and phone number and shares the details for verification and updates the response when receivedAll the request processed by the agents are audited by end quality team and errors are reworked by the agents - this leads to impact on the quality scoresWIP Request is audited regularly and feedback shared with agents for improving the performance and avoid any escalations from clients
Education
Kongunadu Arts and Science College
BA English literature
1997 — 2000
University of Madras
MBA HR, HR Management
2008 — 2010
Skills
- English
- Performance Management
- Crm
- Outlook
- Powerpoint Presentation
- Customer Service
- Windows
- Microsoft Office
- Training
- Business Analysis
- Requirements Analysis
- Mis
- Data Analysis
- Outsourcing
- Bpo
- Microsoft Word
- Team Leadership
- Microsoft Excel
- Negotiation
- Team Building
- Business Process Improvement
- Project Planning
- Public Speaking
- Human Resources
- Team Management
- Process Improvement
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.