Thomas Johnson
Senior Business System Analyst @Novagems Inc
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WORK HISTORY
Senior Business System Analyst @Novagems Inc
Led the end-to-end implementation of workforce management solutions tailored for the security industry, increasing operational efficiency by 30%.Collaborated cross-functionally with development, QA, and client success teams to gather requirements and design scalable systems.Designed and optimized business workflows, resulting in a 25% reduction in support tickets.
EDUCATION
Simon Fraser University
Master of Business Administration - MBA
British Columbia Institute of Technology
Bachelor of Business Administration - BBA
ABOUT THOMAS JOHNSON
With a background in Computer Science and a strong interest in process improvement, I’ve spent the last several years helping businesses bring more structure and efficiency to their operations.Before joining Novagems, I worked in a variety of analyst and support roles where I was responsible for improving internal systems, analyzing workflows, and supporting teams through digital transformation projects. Each role taught me something new — from understanding how teams operate on the ground to seeing how the right tools can reduce stress and improve results.Today, I work as a Senior Business System Analyst at Novagems, where we help companies — especially in the security and field service industries — manage their teams more effectively. Our platform is built for real-time scheduling, employee tracking, and workforce automation. My job is to work closely with clients to understand their challenges and make sure our solutions fit seamlessly into their day-to-day operations.I’m passionate about making technology useful, not just flashy — and I enjoy working with teams to solve real problems that improve their bottom line and make life easier.Let’s connect if you’re exploring ways to better manage your mobile or shift-based workforce.For more info, visit novagems.com Phone: 18•••••••38 Email: i•••@novage.ms
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