Thomas-James Farmer

About Thomas-James Farmer

Technology and marketing are not only my fields of expertise but my hobbies. I spend much of my free time learning new techniques or information on emerging technology. Spending time at the forefront of innovation allows me to keep up with the ever-changing environment. Visionary & Out-of-the-Box Thinker B2B Marketing & Business Strategist 🤝 Relationship Builder & Idea Generator

Experience

1. Client Manager

   Cerium Networks

   Feb 2021 — Present · Spokane, WA, US

   Services we offer to clients include- Planning and assessments, Integration and optimization - Managed services, Cybersecurity services - User adoption and Training Main verticals I manage and expand accounts on are- Education, Financial services, Healthcare- State and local government, Utilities Short description of everyday duties include: Develop and manage relationships with clients: This includes meeting with clients regularly to create a strategic conversation in order to create more depth within there accounts. This is done by, understanding their needs, providing them with updates on their projects, and resolving any issues that may arise. Ensure that clients receive the highest level of service and support: This includes responding to client inquiries promptly, resolving issues quickly and efficiently, and providing training and documentation to help clients get the most out of their Cerium solutions. Identify and address client needs: Being able to create strategic conversations to expand the services Cerium can provide to the client. This includes staying up-to-date on the latest trends in the telecommunications industry and using this knowledge to identify new ways to improve Cerium\'s products and services. Work with other departments to ensure that client needs are met: This includes collaborating with sales, marketing, engineering, and support teams to ensure that all departments are working together to provide the best possible service to Cerium\'s clients. Create long lasting Partnerships with Manufactures & Distributors such as: Dell, Cisco, VMware, Avaya, Genesys, Synnex & Tech Data. Dedicated to go the extra mile to build relationships with key engineers, architects and support teams of these companies in order to leverage their knowledge and expertise for the benefit of the client.

Education

• Ferris High School

  GED, Business Administration and Management, General

  2008 — 2011

• Spokane Falls Community College

  No degree, Business/Commerce, General