Thomas J. Wuertz
Head of Service & Knowledge Solutions @smart Europe GmbH
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WORK HISTORY
Head of Service & Knowledge Solutions @smart Europe GmbH
Leading 4 teams managing and implementing various Service and Knowledge Solutions across Europe- End-to-end implementation of Over the Air (OTA) Updates- Management and support of smart Vehicle Diagnosis System- Development and implementation of network qualification concepts and -systems for Sales and After-Sales- Provision of Onboard Diagnosis and Repair-/Maintenance Information to Independent Market Operators- Management of smart Technical After-Sales Documents incl. Information-/Systems-/Services- End-to-end High-Voltage-Systems and Battery Lifecycle Management - Regulatory Compliance with the relevant EU Regulations (e.g, Battery Regulation, End-of-Life, RMI, CBAM, etc.)
EDUCATION
Technische Hochschule Augsburg
Master of Automotive Engineering - MEng
IfW
Business Economist, Business Administration, Management and Operations
ABOUT THOMAS J. WUERTZ
Automotive Industry Professional and Leader | 30+ Years in Driving Customer-Centric Solutions & Growth Bringing three decades of expertise in automotive aftermarket services, business- operations and development. Skilled in launching impactful projects, optimizing retail strategies, and leading diverse teams to success across global markets. Passionate about shaping innovative customer experiences and delivering measurable results.Currently shaping industry transformation by leading the service engineering operations to strengthen smart’s position as a cornerstone of sustainable mobility across Europe.
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