Thomas Hetman
IT Manager @Lake County Government
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WORK HISTORY
IT Manager @Lake County Government
Maintaining essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware of about 150 users.•Utilizing communication to analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.•Developing department policies and procedures.•Ensuring network components work together seamlessly to meet business needs, using their full range of capabilities, and staying informed about new features and competitor solutions.•Training and leading IT department.•Training employees to use software and hardware; troubleshooting issues and providing technical support when needed.
EDUCATION
Virginia Commonwealth University
Bachelor of Science - BS
ABOUT THOMAS HETMAN
I am a 2x Salesforce Certified Administrator and Trailhead Ranger with a Super Badge completed. I am continually seeking opportunities to optimize business processes through automation. Utilizing my years of IT and customer service experience, communication skills, and troubleshooting abilities, I work to develop and implement the best solutions for each business. I love Salesforce because of the continued opportunities to learn, grow, and improve not only myself but the businesses I work for. Outside of Salesforce, I’m passionate about outdoor recreation. You can find me climbing mountains, biking single track, and relaxing with my family at a campsite.
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